The hotel offers amenities for your comfortable stay and unforgettable experiences
Serene Spa Escape
“The outdoor heated pool was a highlight of my stay; soaking in the warm water while enjoying the amazing view of the Matterhorn was simply lovely.” view full review
Delicious Breakfast
“The breakfast buffet offered an impressive variety of fresh and tasty options that surpassed any other hotel I've stayed at in Switzerland.” view full review
Stunning Views
“Our room was beautifully designed with four expansive windows, providing lovely panoramic views of both the Matterhorn and the charming town below.” view full review
Amazing Pool Facilities
“The hotel’s multiple pool facilities, including two jacuzzis and a relaxing indoor pool, made for an invigorating and enjoyable wellness experience during my stay.” view full review
Feedback from previous guests about their experience.
90%
liked the hotel and would stay again
9.0/10
Perfect
Rooms
8.7
Location
9.5
Service
9.2
Dining
8.8
Guest reviews
9.0/10
based on 6 reviews
5/5
based on 1072 reviews
9.5
9.5/10 based on 1116 reviews
#38 of 108 hotels in Zermatt based on Tripadvisor
Randy
United States,
December
2023
8.8/10
Staying at the hotel was a lovely experience overall. The rooms, although facing the train track, were exceptionally comfortable and provided a home-like ambiance, perfect for quality time with my partner. The view of the Matterhorn from the room was simply stunning. The only minor drawback was the noticeable sound of passing trains, but it didn't disrupt the peaceful atmosphere significantly.
Rooms
8.0
The rooms were very comfortable and home-like, with a stunning view of the Matterhorn.
Service
9.0
The service was outstanding. They were incredibly friendly, helpful, and went out of their way to assist with any request.
Location
9.0
The location was perfect, with short walking distances to the center, ski bus stop, main shopping street, and even the train station. While not warm enough at 9 AM, the pick-up service from the station was convenient, and the stunning views of the Matterhorn added to the beauty of the surroundings.
Dining
9.0
The dining experience was wonderful. There was a huge choice of hot and cold dishes, perfect for a fulfilling breakfast buffet. I particularly enjoyed the delicious vegetarian couscous.
Facilities
9.0
The hotel offered excellent amenities, including housekeeping, laundry, shuttle service, free shuttle service, ski pass vendor, welcome drink, pet amenities, and tours/ticket assistance.
Charlotte
United Kingdom,
October
2023
8.8/10
I had a delightful stay at the hotel. The rooms, despite being a bit small, were lovely and offered a wonderful view of the Matterhorn. The friendly service and superb location made my experience truly enjoyable, although navigating the layout could be confusing at times. The dining exceeded expectations, offering a variety of dishes and a standout shabu-shabu option. Overall, a great value for the experience.
Rooms
8.0
The rooms, although facing the train track, were lovely and the noise was not too disturbing. The balcony provided a magnificent view of the Matterhorn.
Service
9.0
The service was impeccable, with a warm welcome and attention to detail in decorating the hotel. The staff was kind and always ready to assist.
Location
9.0
The location was perfect, within walking distance of major attractions and offering breathtaking views of the Matterhorn from different areas of the hotel.
Dining
9.0
The dining experience exceeded expectations with a huge choice of dishes, unexpected courses, and exceptional quality above the standard for a 4-star hotel.
Facilities
9.0
The hotel's facilities were top-notch, providing everything needed for a comfortable and enjoyable stay.
John
United Kingdom,
August
2023
9.0/10
I had the most amazing stay at this hotel! The rooms offered an excellent view of Zermatt and the Matterhorn, complete with a tea/coffee machine, spacious bathroom, and a huge balcony with a seating area where I could enjoy the breathtaking scenery. The traditional interior added to the charm, and the king size bed ensured a comfortable night's sleep. However, it was a bit disappointing that there was no ability to heat or dry boots.
Rooms
9.0
The rooms were well-equipped, clean, and had a great view.
Service
9.0
The service was top-notch, with incredibly courteous and efficient staff. Raquel at the front desk and Thomas, the Concierge, were exceedingly kind, gracious, and helpful.
Location
10.0
The location was perfect, overlooking the Matterhorn and Zermatt village. It was ideal for skiing, hiking, and exploring around the area.
Dining
8.0
The dining experience was of high quality, offering a variety of healthy options alongside the usual breakfast fare. Some daily variety would have been a bonus.
Facilities
9.0
The hotel's facilities were fantastic, enhancing the overall experience of my stay.
Winifred
United Kingdom,
July
2023
9.2/10
My stay at the hotel was a mix of great and not-so-great experiences. The rooms were incredibly comfortable and well-appointed, offering a view of the magnificent Matterhorn from the balcony, but the noise from the nearby train and the lack of natural light were a downside. The service was top-notch, with the staff going above and beyond to assist me with all my needs. The location was superb, with a fabulous terrace to enjoy drinks and the breathtaking Zermatt view, although a lack of some toiletries and hair dryers was noticeable. The dining experience was amazing, offering a wide variety of choices, but a bit more daily variety would have been appreciated. The facilities were excellent, with everything I needed for a pleasant stay.
Rooms
9.0
The rooms were incredibly comfortable and well-appointed with a view of the wonderful Matterhorn from the balcony.
Service
9.0
The staff were very helpful and went the extra mile to accommodate all my needs, even providing toys for the kids and arranging a last-minute restaurant reservation.
Location
10.0
The location was superb as I paid for a deluxe room overlooking the Matterhorn with the best view from the lobby, rooms, and terrace of the hotel.
Dining
9.0
The dining experience was amazing, offering a wide selection, although a bit more daily variety would have been a bonus.
Facilities
9.0
The facilities were top-notch, meeting all my needs during my stay.
Sarah
United States,
June
2023
9.6/10
I had an amazing stay at this hotel. The rooms were fantastic, with thoughtful amenities like a minibar but unfortunately missing a bottle opener. The service was top-notch, from the friendly and helpful staff to the special Easter treats left in our room. The location was perfect, close to the ski resort and the Zermatt train station. Dining was a delight with high-quality food and delicious pastries. The facilities were great, making my trip even more enjoyable.
Rooms
9.0
The rooms with solid oak doors were wonderful, with bottles in the mini-bar, though missing a bottle opener.
Service
10.0
The staff was friendly and helpful, going above and beyond to make our stay enjoyable. They worked tirelessly to ensure the floors were clean, and even provided Easter treats and iced tea.
Location
10.0
The hotel's location was perfect, being very close to the ski resort and conveniently situated not far from the Zermatt train station.
Dining
9.0
The dining experience was exceptional, with delicious croissants, nespresso coffee, and Welsh pastries that kept us satisfied until supper.
Facilities
10.0
The hotel's facilities were top-notch, providing everything we needed for a memorable stay.
Carolyn
United States,
May
2023
9.0/10
My stay at the hotel was absolutely wonderful. The rooms were very cozy and had an in-room coffee machine with an excellent view of the village and Matterhorn. The huge swimming pool was fantastic, and the breakfast was top-notch. But what truly stood out was the people - extremely clean and cozy atmosphere, making me feel right at home.
Rooms
9.0
The rooms were clean, cozy, and offered a fantastic view.
Service
9.0
The staff went above and beyond to make my stay enjoyable. They were extremely helpful with all my needs and even arranged last-minute reservations at the restaurant for me. Their dedication was remarkable.
Location
9.0
The hotel’s location in Zermatt was superb. It was convenient and offered a unique perspective of the village. The surroundings were stunning, especially on a clear day.
Dining
9.0
Dining at the hotel was fantastic. From local delicacies to a broad selection of Swiss specialties, the food was excellent. Special shoutout to Shaun who was always friendly and great with the kids. The dining experience was as broad in content as it was excellent in taste.
Facilities
9.0
The facilities at the hotel were top-notch, offering everything you could need for a comfortable stay.
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